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Frequently Asked Questions

Is MediAide a hospital? Do you prescribe medicines?

No, we neither prescribe medicines, nor we are a hospital. We are medical tourism corporation who aim to assist the international patients and remove the friction points of healthcare for a hassle free experience for our patients.

Will language be a barrier?

Our staff is trained to communicate in different languages, and the concierge provided to you will be well versed in English so as to eradicate the language barrier between the patient and the doctor.

What are the modes of payments?

You can pay us thru various different methods including VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS and PAYPAL. As well. All these payment methods are secure.

Why to choose india over other countries?

• Full patient support service – 24/7 services.
• Specialist consultations – scans, clinical investigations & consultations at short notice.
• Straight forward – simple booking procedure to seek top Medical Treatment in India.
• Low cost – a fraction of the cost of UK/USA surgery.
• Lowest infection rates – less than 0.5%.
• Individual time to each patient
• Fast efficient service -immediate treatment with no waiting lists.
• No doctors’ referral necessary.
• Patients without insurance are equally benefitted
• Medical executives with fluent English
• Provides the world’s highest standards of clinical care & surgery.
• Low risk – world’s highest standards of clinical care & surgery.
• Full assistance to get Medical Visa.

Can you help me get a visa?

Yes, We will assist you in obtaining a medical travel visa. The duration will depend on the treatment you opt for and the package you select.

How do I manage accommodation and transportation?

Our custom packages are designed in such a way that your accommodation and transportation will be handled by us and it will include airport transfer as well. The accommodation depends on a number of factors like, duration of stay, type of stay and the quality of stay. We provide you accommodation options ranging from 4 star hotels to privately rented apartments.

What are the other facilities to provide to international patients?

We have our packages specially designed for the international patients. We have our packages specially designed for the international patients.

• A SIM card, provided to you immediately after your arrival, so that you can talk to your relatives back home

• Language interpreters

• Foreign Exchange conversion at the hospital

• Fax, photocopy, and courier services

• Laundry services

• Complimentary Wi-Fi

• Special arrangements to meet specific religious or dietary needs

• Daily updates for your referring doctors and family

Will I need to fix all the doctor’s appointment and tests schedules?

No, fixing a doctor’s appointment, scheduling test, report pickups and other services are all inclusive of the package you select with us. All you would have to do is upload all your medical records, dates and appointments on our medical record section and we will do the rest.

Why should I take assistance of a medical tourism company?

1- Providing price quotes: Medical Tourism facilitators will listen to your needs and work with your budget to design packages that best suit your health and financial needs.

2- Arranging the transfer of medical records: As relationships and systems are already in place, most medical tourism facilitators have the ability to quickly transfer a patient’s medical information including large image files such as CT’s and MRI’s.

3- Coordinating communication between patient and surgeon: Medical tourism facilitators have already done the groundwork to make sure a patient’s chosen hospital and doctor are duly accredited and licensed. Once they go over the available healthcare providers options with you. Feeling comfortable with your doctor is an added value to your medical travel experience.

4- Arranging travel logistics:Medical tourism facilitators can be a great help when arranging travel details ranging from booking your flights, helping with visa issues, and organizing lodging and transportation.

5- Providing a main point of contact while the patient is at the hospital: Receiving medical care can be stressful and worrisome. A facilitator can be your main point of contact while you are receiving your care abroad.

7- Following up with patients after they return home: Most facilitators strive to build a strong relationships with patients they serve. You will find it heartwarming when the facilitator follows up with you after receiving your care abroad. Such level of care will provide you with trust in the agency you have chosen and enhances your medical tourism experience.

How do I send my medical records?

You will simply have to update all your medical records on your personal profile by signing up on the medical records page. The online portal holds all your conversations, medical bills, other bills, your personal medical detail so that you wont have to search for them anywhere else.

What happens in high risk cases or complicated cases?

As every medical treatment or surgery has its inherent risks, it is essential to know them before taking any decision. With this purpose, you will be able to get in contact with the doctor before planning/undergoing the treatment. If your treatment/surgery has any complications and should need treatment or correction, the doctor will ask you (if possible) or the person you had pre-defined as responsible, regarding which course he should follow. At every step, you will be in complete control of the situation.

Who will answer my queries and advise me?

We have an expert panel comprising senior doctors of all disciplines who will guide you. A brief introduction is put up on the website. To ensure thorough guidance to all our patients, we assign Personal Medical Assistants for all inquiries raised.

How will I choose the medical center suitable for me?

Along with quotes for treatments from various hospitals, we also provide our patients the background of requested hospitals and doctors who will be leading the treatment. You can choose to undergo the treatment only if you are confident about the doctor and the hospital.

Why to choose india over other countries?

India has a large number of well-equipped, multispecialty, Government and private hospitals with well-trained, dedicated personnel who render world-class health services at affordable costs as compared to other developed countries. The exchange rate of the Indian Rupee to the US Dollar, British Pound, or Euro is favorable for most overseas residents. Indian doctors have a warm, friendly, and positive attitude towards their patients; one feels comfortable immediately. India enjoys nearly ten months of very pleasant weather in a year and is well-connected to all major destinations in the world by several airlines. You don’t only save money, but also visit a very culturally rich and diverse country!Many Indians, settled or working overseas, visit India regularly as they can combine their visit with medical treatment of some non-emergency conditions like cataract, joint replacement, dental treatment, etc., or can get a complete preventive health check up done.

Who can avail of the services of this website?

Any person, irrespective of the nationality, can avail of the services of MediAide Solutions.

Can I visit the centers prior to my undergoing the treatment?

Yes, we can arrange for a visit to the hospital and an interview with the doctor. 

What will be the liability of the website?

We at MediAide try to guide our patients with latest, updated information and we do it with utmost care and a high level of sincerity. We DO NOT own these institutions, nor do we have any control over its policies and the treating doctors. The final decision will be of the patient; from our side there is no compulsion. At any given point of time a person is at complete freedom to withdraw or take a second opinion. 

Is India a safe country? Is it dangerous to travel there?

India is one of the largest democracies and has a very low crime rate. The people are very friendly and cordial. The infrastructure is improving and there is no law and order problem. Most regions are very safe for travel. Our personal assistant will guide you along your entire visit.

What happens if I change my mind at the last moment?

MediAide has to hire and pay in advance several services offered (from the medical treatment to the hotel or other tourist services). In case you decide to cancel your trip at the last moment, the Cancellation Policy will apply. 

What happens if I am not happy with the personal assistant I have been assigned?

You will be able to contact MediAide Solutions to explain the reasons and ask for an exchange. 

For any queries, please contact us